About Freebliss

1.1 Scope. This policy governs how listed free items are reserved, verified, and handed over at vendor premises. Unless a listing explicitly states postal delivery, fulfilment is pickup-only.

1.2 Order formation. When you tap Claim/Reserve and receive a confirmed redemption with QR code, a binding reservation is created between you and the vendor subject to listing terms and platform rules. No payment is collected by Freebliss for standard free items.

1.3 Vendor obligations. Vendors must maintain accurate stock, hours, address, product description, and scan valid QR codes promptly. Repeated failure to honour valid redemptions may result in listing removal, account suspension, or termination.

1.4 User obligations. You must attend within the validity window, present the live in-app QR, comply with per-user limits, and behave respectfully at the outlet. Misrepresentation, proxy collection, or QR sharing may void the redemption.

1.5 Stock & availability. Listings close when quantity reaches zero or campaign ends. A successful claim does not guarantee pickup if you arrive after depletion — check real-time status in the app.

1.6 Failed fulfilment. Report out-of-stock, refusal, or scan errors via in-app support or email with redemption ID, time, and photos where possible. We may mediate, reissue eligibility, or take action against vendors per investigation.

2.1 Eligibility. Protection applies when you followed all claim and pickup steps, presented a valid unexpired QR, and the vendor refused fulfilment without valid reason or listed item was materially not as described.

2.2 Not covered. No-shows, expired QR, violation of listing rules (age, region, one-per-household), user misconduct, or optional paid purchases at store unrelated to the free item.

2.3 Resolution. We may offer re-claim where stock exists, platform credit where applicable, or account-level remedies. We do not guarantee replacement of third-party branded goods if vendor stock is exhausted.

2.4 Evidence. Submit redemption ID, outlet name, date/time, and communication records within 7 days of the incident for fastest review.

3.1 Free redemptions. No purchase price is paid through Freebliss for standard free listings; monetary refunds do not apply. Disputes are handled under fulfilment and user protection, not card chargebacks to Freebliss.

3.2 Payment structure (B2B projects). Website and mobile app pricing is provided in a written quotation (not listed on the About page). Custom software tiers are capped at a maximum of RM 2,000 per listed package; payment stages follow your quotation. Monthly IT services are billed per the listed retainer rates.

3.3 Incomplete B2B projects (70% initial payment refund). If we cannot complete the agreed scope and terminate due to our side (not client breach, unpaid later stages, or missing approvals), we refund 70% of the initial payment stated in your signed quotation. The retained portion covers work performed and non-recoverable costs. Partial handover may be settled proportionally instead.

3.4 Other B2B refunds. Paid vendor plans or additional cases: (a) duplicate payment verified, (b) service not delivered per contract and uncured within 30 days where the 70% rule does not apply, or (c) full refund if we cancel before any work starts. Partial subscription periods and consumed third-party licences are otherwise non-refundable.

3.5 Process. Approved refunds return to the original payment method within 7–14 working days. Email venturesappstech@gmail.com or support@freebliss.com with invoice number and project reference.

3.6 Physical goods at store. Returns of opened food, cosmetics, or regulated samples follow vendor store policy once handed over; Freebliss does not operate a warehouse return centre.

Read complete Refund Policy →

4.1 User cancellation before pickup. Cancel pending redemptions in-app before vendor scan. After scan, cancellation requires vendor cooperation except where platform voids due to error.

4.2 Account deletion. You may delete your account anytime; pending unfulfilled claims may be cancelled; personal data handled per Privacy Policy retention rules.

4.3 Vendor cancellation. Vendors may end subscriptions at billing period end; must clear or mutually resolve pending redemptions before delisting active campaigns.

4.4 B2B contracts. Project cancellation within 7 days if no work started; otherwise fees for completed milestones apply. Retainers need 30 days written notice.

5.1 Digital deliverables. Software, credentials, repositories, and documentation are delivered electronically via agreed channels (Git, cloud console, email).

5.2 Timelines. Milestone dates are in the statement of work. Client review periods (typically 5–10 working days) pause the delivery clock until feedback is received.

5.3 SaaS access. Subscription environments activated within 24 hours of cleared payment unless dependency on client inputs delays provisioning.

5.4 Force majeure. Delays from outages, disasters, or government action extend timelines without breach liability.

6.1 Data collected. Account identifiers, contact details, device data, location (with consent), redemption history, and support communications.

6.2 Use. Operate the platform, prevent fraud, improve features, send service notices, and comply with Malaysian law.

6.3 Sharing. We do not sell personal data. Limited sharing with vendors occurs only as needed to validate your redemption at their store.

6.4 Your rights. Request access, correction, or deletion subject to legal retention. Contact venturesappstech@gmail.com or support@freebliss.com.

7.1 Acceptance. Using the website, app, or vendor tools constitutes agreement to our Terms, policies on this page, and listing-specific rules.

7.2 Account security. You are responsible for credential confidentiality and all activity under your account.

7.3 Prohibited conduct. Fraud, bots, harassment, IP infringement, circumventing claim limits, or interfering with vendor operations.

7.4 Limitation. Platform provided “as is” within Malaysian law; liability caps as stated in full Terms for indirect or consequential loss.

8.1 Internal resolution. Contact support first with full details. We aim to respond within 3–5 working days for redemption disputes.

8.2 Escalation. Unresolved matters may be escalated in writing to SUPERJI VENTURES SDN BHD at our registered Kuala Lumpur address.

8.3 Law. These policies are governed by the laws of Malaysia. Courts of Malaysia shall have jurisdiction unless mandatory consumer protections specify otherwise.

8.4 Updates. Policies may be updated with a revised “Last updated” date. Continued use after posting constitutes acceptance of material changes.