Fulfillment Policy

This Fulfillment Policy explains how free product redemptions work on Freebliss — from claim in the app to pickup in store. It is operated by SUPERJI VENTURES SDN BHD (Company No. 202301013641 (1533071-P)).

Freebliss is not a paid shop for these giveaways: you claim free items listed by vendors and collect them in person. B2B software or website projects are delivered separately under your quotation (see About page).

Company

SUPERJI VENTURES SDN BHD · 22-3A, Menara Mutiara Sentral, 2, Jalan Desa Aman 1, Cheras Business Centre, 56100 Kuala Lumpur, Malaysia · support@freebliss.com · +6018-9537654

1. Browse listings on the Freebliss website or app.
2. Claim or reserve an item while stock and the offer timer allow.
3. Open My Redemptions and show your live QR code at the store.
4. Vendor scans the QR code in the vendor app or dashboard to verify.
5. You receive the product or sample as described on the listing.

In-store pickup only

Standard listings are fulfilled at the vendor address during hours shown on the listing. We do not deliver free products by post unless the listing explicitly offers delivery.

• Use accurate account details and follow listing rules (e.g. one claim per user, age limits).
• Redeem before the offer or QR code expires.
• Bring the live in-app QR code; screenshots or shared codes may be refused if expired or already used.
• Visit during stated operating hours; use listing contact details if needed.
• Treat vendor staff respectfully.
• Do not bulk-hoard, resell free items, or use fake accounts — see platform rules on the About page.

• Keep listing details accurate: product, quantity, location, hours, and eligibility.
• Honour valid, unexpired redemptions presented through Freebliss.
• Pause or remove listings when out of stock.
• Scan and confirm redemptions promptly in the vendor tools.
• Contact support@freebliss.com if scanning fails and offer a fair alternative where possible.
• Follow Malaysian laws that apply to your products (food safety, labelling, promotions, privacy at pickup).

Validity period

Each listing has its own window (e.g. same day, 7 days, or until stock ends). Expired codes cannot be fulfilled unless the vendor extends the offer in the system.

Stock & first-come

Quantity is limited. Listings may close when stock hits zero. A successful claim does not guarantee pickup if you arrive after stock is gone — the app should show unavailable status when possible.

No purchase required

Standard giveaways do not require payment to Freebliss for the free item. Vendors must not charge for the free item itself unless a separate optional purchase is clearly disclosed and is not required to get the free item.

Report problems

Report in the app or email support@freebliss.com within 7 days with your redemption ID, date, store name, and what happened. This matches our user protection rule on the homepage.

Out of stock at pickup

If the vendor cannot supply the item despite an active listing, we may cancel the redemption, restore eligibility where fair, or suggest another listing. Repeated vendor failures may lead to listing or account review.

Store closed or unreachable

Try again within the validity period if the store was closed outside listed hours. Repeated unjustified closures may be escalated to our team.

QR or technical errors

Retry on stable internet. Vendors should not reject valid live codes. Persistent issues: support@freebliss.com.

User no-show

If you do not redeem before expiry, the reservation is released. Penalties apply only if the listing states repeat no-show rules.

Refunds

Free claims do not involve payment to us, so there is no cash refund from Freebliss for product value. See Refund Policy only for paid services you buy from SUPERJI VENTURES.

We provide discovery and QR verification technology. Vendors own and supply the products. We may investigate reports, warn or remove listings, and suspend accounts for policy breaches.

We are not responsible for vendor acts beyond our reasonable control, subject to Malaysian law. Consumers may have rights directly against vendors under applicable consumer protection law.

Contact

Redemption help: support@freebliss.com · Phone: +6018-9537654 · Address as above · Business hours: Monday–Friday, 9:00 AM–6:00 PM (MYT).

Policy updates

We may update this page with a new date. Continued use of Freebliss means you accept the current version.

Related policies

Cancellation Policy · Terms of Service · Refund Policy (paid B2B only) · Privacy Policy · About page policies