Refund Policy

This Refund Policy explains when SUPERJI VENTURES SDN BHD (Company No. 202301013641 (1533071-P)) may return money you paid us. It applies to paid services on the Freebliss website, vendor tools, and B2B technology work. It does not replace your signed quotation or contract — those documents control price, milestones, and payment dates for your project.

Read this together with our Cancellation Policy, Terms of Service, Fulfillment Policy, and Privacy Policy. Free product claims in the Freebliss app are not purchases from us; see section 7 below.

Company

SUPERJI VENTURES SDN BHD · 22-3A, Menara Mutiara Sentral, 2, Jalan Desa Aman 1, Cheras Business Centre, 56100 Kuala Lumpur, Malaysia · venturesappstech@gmail.com · support@freebliss.com · +6018-9537654

Website & mobile app development

We do not list fixed package prices on the About page. After scope review, we send a written quotation stating total price, Initial Payment, and stage-by-stage payments. You pay according to that quotation.

Custom software (CRM, POS, SaaS)

Listed tiers on our About page are capped at RM 2,000 maximum per tier. Your quotation confirms the exact fee and payment schedule.

IT & Digital Services (monthly)

Website Maintenance (RM650/month), App Maintenance (RM1,200/month), and Hosting & Cloud (RM200/month) are recurring fees. Each invoice covers that billing period.

When this applies

If we agree to build a website, mobile app, or custom software project and later confirm in writing that we cannot finish the remaining work in your signed scope because of our side — not because of your cancellation, non-payment, missing content, or repeated scope changes — we will refund 70% of the Initial Payment shown on your signed quotation.

The other 30% stays with us because work, planning, and third-party costs (hosting setup, licences, design time) may already have been used and cannot be recovered.

Initial Payment

Initial Payment means the first deposit or invoice labelled as initial, deposit, or project start in your quotation. It is not a fixed amount on the website for website/app projects; it is whatever your quotation states.

When this does NOT apply

• You cancel the project or stop responding to approvals without our material breach.
• You do not pay a milestone invoice for work we delivered and you accepted in UAT or written sign-off.
• Delays are caused by you (late content, credentials, feedback, or third-party accounts you must provide).
• You request changes that make the original deadline impossible without a new agreement.
• We already handed over and you accepted part of the scope — refund, if any, is only for the unperformed portion, not the 70% rule on the full Initial Payment.
• The problem is a vendor subscription or monthly IT fee (see section 6).

What we do in practice

1. We email you that we cannot complete the remaining scope and propose a handover date for work-in-progress.
2. We calculate 70% of the Initial Payment from your quotation.
3. We confirm approval or discuss disputes within 5 working days.
4. We transfer the approved amount within 7–14 working days to the same payment method where possible.

• Duplicate payment: full refund of the duplicate amount after we verify bank or gateway records.
• Cancelled before work starts: full refund of deposit if your contract allows cancellation in the cooling-off period and we have not started work.
• Billing error: correction or refund of the wrong amount we charged.
• Service not delivered (general): if section 3 does not apply but we failed to provide contracted deliverables and did not fix the issue within 30 days of your written notice, we may offer a partial or full refund based on work actually completed.

• IT maintenance, app maintenance, or hosting invoices for months already billed and served.
• Vendor subscription periods already active, except duplicate charges or if we end the service without cause in the first 7 days of a cycle.
• Third-party fees we paid on your behalf (domains, app store, gateways) if the third party will not return the money.
• Projects you cancel after work has started, except as agreed in writing or required by law.

Users do not pay us for free listed products. We do not give cash refunds for product value. If a vendor refuses a valid redemption or the item is wrong, report it within 7 days with your redemption ID using support@freebliss.com. We handle that under our Fulfillment Policy and vendor rules, not as a payment refund.

1. Email venturesappstech@gmail.com (B2B invoices) or support@freebliss.com with subject: Refund Request — [Invoice number].
2. Include: company or name, project name, amount paid, payment date, and clear reason.
3. Attach: invoice, payment proof, and quotation or contract pages showing Initial Payment.
4. We reply within 5 working days with approved, partial, denied, or request for more information.
5. Approved refunds are processed in 7–14 working days to the original payment method.

If you are a consumer under the Consumer Protection Act 1999, you may have rights that cannot be excluded by contract — for example remedies when services do not meet implied guarantees. Electronic transactions are also subject to accuracy and fair-practice expectations.

This Policy is our business rules for refunds. It does not remove rights you have under Malaysian law. If you need legal advice, speak to a Malaysian lawyer or contact KPDNHEP / Tribunal for Consumer Claims for eligible disputes.

Policy updates

We may update this page with a new "Last updated" date. The version on the website applies from that date unless your signed contract says otherwise.

Contact

SUPERJI VENTURES SDN BHD · venturesappstech@gmail.com · support@freebliss.com · +6018-9537654 · Kuala Lumpur address above.